Frequently Asked Questions
Get clear answers about how Smarter Technologies helps healthcare organizations automate workflows, accelerate cash, and achieve breakthrough efficiency. Whether you're exploring clinical AI, agentic automation, or global RCM operations, find the insights you need to transform your revenue cycle.
Integration & Transition
Why did Smarter Technologies acquire other companies?
Smarter Technologies was formed in May 2025 by merging three New Mountain Capital–backed firms, Access Healthcare, SmarterDx, and Thoughtful AI, to create a comprehensive AI-powered platform for healthcare revenue cycle management (RCM). The aim was to integrate deep clinical intelligence, agentic AI, and traditional RCM operations, into one flexible and scalable solution.
Client Impact & Changes
How will this impact our current relationship or contract?
The merger is designed to be seamless for clients. Existing contracts remain in place, now supported by a more robust and unified platform offering enhanced automation and insights. There’s no disruption, just enhanced value.
Client Impact & Changes
Will our points of contact change?
No. Leadership for SmarterDx, Thoughtful AI, and Access Healthcare will continue overseeing their respective units within Smarter Technologies. You can expect continuity in your current engagements and team touchpoints, and we’ll communicate promptly if any key contacts change.
Client Impact & Changes
Will pricing or service levels change?
There’s no indication of pricing changes. Instead, clients benefit from improved operational efficiency, cost-to-serve reductions, and AI-enhanced capabilities, all without needing to replace existing systems. Service levels are expected to improve through automation and scalability.
Client Impact & Changes
Are you discontinuing any products or services?
No. All three constituent companies and their offerings continue to operate, now under the Smarter Technologies umbrella. Their solutions are being integrated, not phased out.
Integration & Transition
Will the technology we currently use be affected?
Your existing systems remain intact. Smarter Technologies offers modular RCM services, clinical AI and insights for revenue integrity, and human-in-the-loop AI agents that integrate with your current workflows. There are no major system changes or retraining are required.
Support & Benefits
What are the benefits of this merger for clients?
- Unified, powerful platform combining AI, automation, and services.
- Operational scale: over 27,000 employees, 24 global service centers, 400M+ transactions processed, and more than $200B in revenue managed annually.
- Improved accuracy and speed, such as reduced denials and faster eligibility verification.
- Cost-effective "services-as-software" model, enabling flexible, modular engagement.
Integration & Transition
How will you ensure continuity and minimize disruption?
By maintaining existing leadership and business lines and introducing modular solutions that don’t force system overhauls, Smarter Technologies ensures continuity and low disruption across client operations.
Support & Benefits
Where can I go for updates or support?
The Smarter Technologies website provides news, feature updates, and contact options. You can also email info@smarter-technologies.com or reach out directly to your existing account manager or support team.
Support & Benefits
Who can I contact with concerns or feedback?
Continue using your current points of contact. Leadership across SmarterDx, Thoughtful AI, and Access Healthcare remains the same, ensuring your feedback lands in familiar hands.
