Careers at Smarter Technologies

Department: Sales
Reports to: VP, Sales Operations

About Smarter Technologies

Smarter Technologies is transforming the revenue cycle management (RCM) and healthcare technology landscape through innovative automation, AI-driven workflows, and a commitment to improving financial and operational outcomes for providers. With deep expertise across health tech and a growing footprint, we are scaling rapidly and looking for leaders who can help drive operational excellence across our go-to-market teams.

Role Overview

We are seeking a highly organized, strategic, and execution-focused Director, Sales Special Projects to serve as a trusted partner to our Head of Sales. This role blends Chief of Staff responsibilities with strategic project management, helping to keep the sales organization aligned, efficient, and focused on growth. The ideal candidate will have strong experience in health tech and/or revenue cycle management, a track record of supporting sales leadership, and the ability to deliver on high-priority initiatives with precision.

Key Responsibilities

• Chief of Staff to Chief Growth Officer
  
  • Act as a thought partner and advisor to the Chief Growth Officer, ensuring priorities are aligned and executed.
  • Prepare agendas, materials, and insights for leadership meetings, QBRs, board updates, and strategic planning sessions.
  • Drive follow-ups on critical action items across the sales leadership team.

• Organizational Alignment & Communication
  
  • Serve as a central hub for sales team coordination, ensuring consistent messaging and effective communication across functions.
  • Build frameworks for accountability and follow-through on strategic initiatives.
  • Support onboarding and enablement programs in partnership with sales enablement leaders.
    
    
• Strategic Projects & Sales Operations
  
  • Lead cross-functional special projects on behalf of Chief Growth Officer
  • Partner with Sales Ops and Enablement to identify bottlenecks, streamline processes, and accelerate deal velocity.
  • Design and track KPIs, dashboards, and reporting to provide visibility into pipeline health, forecast accuracy, and performance.
    

Qualifications

• Experience: 8–12 years of progressive experience in sales strategy, operations, business management, or consulting, ideally in healthcare technology or revenue cycle management.
• Domain Knowledge: Strong understanding of RCM, healthcare provider systems, and health tech trends.
• Skills:
  
  • Exceptional organizational and project management abilities.
  • Strong executive presence and ability to influence across levels.
  • Data-driven mindset with proficiency in Salesforce (or equivalent CRM), Excel/Google Sheets, and reporting tools.
  • Excellent written and verbal communication skills.
    
    
• Leadership: Experience managing cross-functional projects and aligning diverse stakeholders.
• Mindset: Proactive, adaptable, and comfortable working in a fast-paced, high-growth environment.

Smarter Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law.

We're looking for an exceptional Security Architecture Lead to own and advance our organization's cloud, network, and application security landscape.

As the Security Architecture Lead at Smarter Technologies, you will own and drive our security architecture across cloud, network, application, and identity domains. You will establish and enforce technical standards, deliver hands-on execution in critical projects, and build a multi-year security architecture roadmap aligned with business growth and compliance objectives. This is a true player-coach role. You’ll directly contribute technical solutions while setting the vision and leading the expansion of a high-performing security team as we scale. You will partner closely with entity-specific security managers, engineering, and product teams to ensure consistent, modern security patterns are implemented while meeting unique operational requirements. This is a key leadership position for a security expert who thrives in a high-growth, regulated environment, can anticipate and mitigate emerging threats, and can operate effectively across enterprise and entity-specific initiatives.

Key Responsibilities

• Lead enterprise-wide security architecture strategy across cloud, network, application, and identity domains.
• Develop and maintain a 12–24 month security architecture roadmap that is aligned with business objectives, compliance milestones, and product releases.
• Define, approve, and continuously refine security architecture standards, ensuring alignment with business needs, threat intelligence, and evolving regulatory requirements.
• Establish and facilitate security architecture governance processes and maintain approval authority for architecture decisions in major projects and initiatives.
• Partner with entity-specific security managers to balance global standardization with unique operational and customer needs.
• Provide technical leadership to security engineering specialists, creating a structure that enables growth and technical depth for future team members.
• Collaborate with engineering teams to embed security best practices into infrastructure-as-code, CI/CD pipelines, and application design.
• Lead enterprise IAM strategy, ensuring role-based access controls, least privilege, and Zero Trust principles are implemented and enforced.
• Integrate architecture with incident detection and response capabilities to ensure rapid containment and recovery.
• Oversee security architecture implications of third-party integrations, SaaS adoption, and vendor solutions.
• Track, analyze, and report on key security metrics to the executive team and board.
• Ensure full alignment with SOC 2 Type II, HIPAA, HITRUST, and other applicable regulatory frameworks.

What Success Looks Like

• A unified security architecture approach that supports both standardization and business-specific flexibility.
• Security patterns are consistently implemented across all business units.
• High-performing security engineering team with clear ownership and technical depth.
• Strategic initiatives delivered securely, on time, and at scale.
• Security becomes an enabler of innovation, not a bottleneck.

Minimum Qualifications

• 10+ years of experience in information security, with 4+ years in security architecture leadership roles.
• Proven experience with cloud, network, and application security in regulated industries.
• Strong technical expertise in cloud platforms, identity and access management, and application security tooling.
• Demonstrated success leading high-performing security teams.
• Hands-on experience implementing security standards in compliance with SOC 2 Type II, HIPAA, or similar.
• Excellent communication skills and ability to collaborate across technical and business teams.
• Strong architectural judgment and ability to balance security, scalability, and performance.

Bonus Points

• Experience with AWS security services and Kubernetes security controls.
• Familiarity with Zero Trust architectures.
• Background in secure software development lifecycle (SSDLC) implementation.
• Exposure to advanced identity management solutions and authentication protocols.

Why Smarter Technologies?

• Competitive compensation
• Equity participation: Employee Stock
• Health benefits: Comprehensive medical, dental, and vision insurance
• Time off: Generous leave policies and paid company holidays

California Salary Range

$180,000 - $210,000 USD

Apply below (You will be redirected to Thoughtful AI)

We're hiring an Enterprise IT Systems Engineer to manage our technology infrastructure, integrate systems, enhance security, and administer platforms company-wide.

Role Overview

We are looking for a highly skilled, hands-on Enterprise IT & Systems Engineer who will serve as the go-to expert for IT operations across Google Workspace, Slack Enterprise Grid, Okta, and endpoint management. This role will lead the setup, integration, security hardening, and administration of our collaboration, identity, and endpoint platforms. The ideal candidate is a technical "ninja" with deep expertise in enterprise SaaS administration, identity management, and Mac device management, and thrives in a high-growth, fast-paced environment.

Key Responsibilities

• Lead the migration and consolidation of Slack workspaces into an Enterprise Grid environment, ensuring secure configurations and a seamless user experience.
• Implement and configure Okta as the organization's identity provider, including SSO, MFA, lifecycle management, and IDP federation with external services.
• Serve as the Google Workspace administrator, managing organizational units, security settings, access controls, and integrations.
• Develop and enforce security and governance policies across Slack, Google Workspace, and Okta in alignment with compliance requirements (SOC 2, HIPAA, HITRUST).
• Manage endpoint devices, including provisioning, security configurations, updates, and deprovisioning.
• Oversee IT-related onboarding and offboarding processes, ensuring new hires and departures are handled securely and efficiently.
• Manage license procurement, renewals, and vendor relationships for IT tools in coordination with Finance.
• Monitor, audit, and report on platform usage, security incidents, and compliance metrics.
• Maintain up-to-date documentation of configurations, processes, and system architecture.
• Act as the escalation point for complex IT issues across supported systems.

Qualifications

• 5+ years of experience administering Google Workspace, Slack Enterprise Grid, and Okta in an enterprise environment.
• Proven experience with identity federation, SCIM provisioning, and MFA/SSO integrations.
• Strong networking knowledge including TCP/IP, DNS management, firewall configuration, and VPN setup.
• Experience with email administration, including SPF, DKIM, and DMARC implementation.
• Hands-on experience with endpoint administration and tier 1-2 support.
• Strong understanding of SaaS security best practices and compliance requirements in regulated industries.
• Experience managing IT onboarding/offboarding processes.
• Familiarity with vendor management, license tracking, and procurement processes.
• Proficiency in troubleshooting network connectivity issues and maintaining network infrastructure.
• Ability to work independently, manage multiple priorities, and deliver results quickly.
• Strong written and verbal communication skills.

Preferred Skills

• Experience leading post-merger integration of Slack workspaces into Slack Enterprise Grid.
• Experience with Okta-to-Okta integration in post-merger scenarios, including Org-to-Org setup.
• Experience integrating Okta with various external identity providers in multi-company environments.
• Proven success leading Google Workspace consolidation and integration following mergers and acquisitions.
• Knowledge of industry best practices for technology stack consolidation across multiple companies.

Why Join Us

• Be part of a high-growth company making a real impact in healthcare.
• Take ownership of foundational IT infrastructure in a greenfield environment.
• Work alongside a driven, innovative team that values technical excellence.

California Salary Range

$135,000 - $155,000 USD

Apply below (You will be redirected to Thoughtful AI)

We're looking for an exceptional Compliance and Risk Manager to lead our enterprise-wide compliance and risk management programs.

As the Compliance and Risk Manager at Smarter Technologies, you will develop, implement, and oversee a comprehensive compliance program that ensures adherence to HIPAA, HITRUST, SOC 2, NIST, ISO 27001, and other relevant regulations and frameworks. This is a senior leadership role responsible for driving risk mitigation strategies, guiding cross-functional teams on compliance best practices, and ensuring we maintain the trust of our customers, partners, and regulators.

As our Compliance and Risk Manager, you will lead with visionary insight at the nexus of compliance, risk, and cutting-edge AI in healthcare. You'll craft governance frameworks that harmonize innovation with ethical accountability, mastering challenges like PHI protection in AI-driven environments. By pioneering transparent, bias-free algorithms and robust data privacy practices, you'll surpass regulatory standards while fueling business growth. Proactively shaping our response to emerging AI governance trends, you'll establish Smarter Technologies as a beacon of trust in responsible AI adoption. Your strategic leadership will redefine compliance as a dynamic catalyst, building stakeholder confidence and accelerating innovation in a highly regulated landscape.

Key Responsibilities

• Design and lead a dynamic, company-wide compliance program aligned with HIPAA, HITRUST, SOC 2, NIST, ISO 27001, and emerging AI governance standards, ensuring ethical and innovative PHI management.
• Conduct comprehensive risk assessments, mitigating compliance, operational, and AI-specific risks like bias, explainability, and PHI re-identification, in line with HIPAA and HHS AI guidelines.
• Oversee internal and external audits, driving timely remediation and maintaining audit readiness with minimal findings.
• Develop and harmonize policies, procedures, and controls across business units, embedding AI ethics and de-identification protocols to prevent ePHI exposure in AI-driven processes.
• Act as the primary liaison with regulators, auditors, and assessors, fostering trust and alignment on compliance priorities.
• Guide and train teams on compliance best practices, emphasizing AI governance and AMA Principles for Augmented Intelligence.
• Report compliance status, risks, and metrics to senior leadership and the board, translating complex requirements into strategic insights.
• Proactively adapt programs to evolving laws, regulations, and industry standards, positioning compliance as a competitive advantage.

What Success Looks Like

• A compliance program exceeding HIPAA, HITRUST, SOC 2, NIST, ISO 27001, and AI governance standards, driving innovation while securing PHI.
• Unified compliance practices across all business units, enforcing AI ethics and PHI de-identification to ensure trust and efficiency.
• Audit readiness with zero material findings, delivering immediate remediation in a high-growth startup environment.
• Cross-functional alignment that embeds compliance in AI-driven solutions, enabling rapid scalability.
• A culture where compliance accelerates innovation, establishing the startup as a leader in trusted healthcare technology.

Minimum Qualifications

• 10+ years of experience in compliance, risk management, or information security, with a focus on regulated environments
• Proven experience building and leading compliance programs that align with HIPAA, HITRUST, SOC 2, NIST, and ISO 27001
• Strong track record managing internal and external audits
• Experience collaborating with regulators and third-party auditors
• Excellent written and verbal communication skills with the ability to translate complex regulations into clear operational requirements
• Strong leadership and influencing skills, with experience driving change across diverse teams
• Bachelor's degree in law, business administration, information security, or a related field; advanced degree or relevant certifications (CCEP, CISA, CISM, CISSP) preferred

Bonus Points

• Led compliance in high-growth healthcare or tech startups, securing AI and PHI operations.
• Built compliance into DevOps, cloud, and AI platforms, delivering secure, scalable systems.
• Mastered AI governance and healthcare tech regulations

Why Smarter Technologies?

• Competitive compensation
• Equity participation: Employee Stock Options
• Health benefits: Comprehensive medical, dental, and vision insurance
• Time off: Generous leave policies and paid company holidays

California Salary Range

$180,000 - $225,000 USD

Apply below (You will be redirected to Thoughtful AI)

Reporting to: Chief Marketing Officer‍

Overview: Smarter Technologies is seeking a dynamic and innovative Director of Communications and Digital to lead and elevate our corporate and digital presence. This role will be responsible for shaping and executing a comprehensive digital communications strategy that:

• Amplifies our brand voice
• Supports our go-to-market and internal communications strategies
• Enhances engagement across external/internal communications, digital, social, and media platforms

The ideal candidate is a strategic storyteller with expertise in:

• Digital platforms
• Corporate communications
• Executive visibility
• Thought leadership in healthcare or technology sectors

This role also partners with HR and leadership to drive internal communications that bolster culture and employee alignment. Leadership of direct reports and external partners may be included, with an emphasis on mentoring and growing a high-performing communications team.

Key Responsibilities:

• Strategic Communications Leadership
  • Develop and lead the integrated digital communications strategy aligned with corporate goals
  • Craft compelling narratives for executives, media, customers, and recruiting
  • Drive programs for brand awareness, industry leadership, and culture communications
• Digital & Social Media Oversight
  • Manage social editorial and influencer strategies across platforms (LinkedIn, X, YouTube, etc.)
  • Lead publishing operations to boost engagement and follower growth
• Thought Leadership & Executive Visibility
  • Elevate leadership and SME profiles through speaking engagements, media, and digital
  • Maintain aligned thought leadership and media calendars
• Content Strategy & Development
  • Oversee creation of high-quality digital content (articles, videos, infographics, white papers)
  • Collaborate with product/commercial teams to promote launches and messaging
• New Media & Innovation
  • Evaluate and implement new content formats and platforms (e.g., LinkedIn newsletters, AI-generated content, short-form video)
  • Utilize generative AI and analytics for content optimization
• Measurement & Optimization
  • Define KPIs and dashboards to assess digital campaign effectiveness
  • Use insights for continuous improvement
• Other Duties as Assigned

Qualifications:

• 10+ years in digital communications, corporate communications, or digital marketing (preferably in healthcare, healthtech, or SaaS)
• Proven success in enterprise-level thought leadership and communications
• Expertise in digital and social media strategy
• Strong writing/editing skills with brand tone mastery
• Experience managing cross-functional teams, agencies, and budgets
• Leadership and mentorship abilities
• Adaptability in fast-paced environments
• Bachelor’s degree required (Master’s preferred) in Communications, Marketing, Journalism, or related field

What We Offer:

• Mission-driven culture transforming healthcare
• High-visibility leadership role
• Competitive compensation and equity
• Comprehensive health and wellness benefits
• Flexible work environment

Smarter Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other protected characteristic.

Reports to: Chief Revenue Officer or EVP of Commercial Operations

Direct Reports: Regional Sales Directors, Strategic Account Executives

Overview: The Vice President of Sales is responsible for leading new business development across the largest and most complex health systems in the U.S. This executive role will own the full sales cycle, from strategic targeting through close, while building and leading a high-performance enterprise sales team. The VP of Sales plays a critical role in driving top-line growth, expanding market share, and establishing the company as a trusted partner in healthcare technology and services.

Key Responsibilities:

• Develop and execute an enterprise sales strategy to grow our SaaS and services business within top-tier hospital systems and integrated delivery networks (IDNs).
• Build and manage a team of strategic sellers focused on large, complex deals.
• Personally engage with C-level hospital executives to build relationships, develop opportunities, and close high-value deals.
• Collaborate closely with Marketing, Client Success, Product, and Implementation teams to ensure alignment and readiness across the sales funnel.
• Accurately forecast revenue and provide regular pipeline and performance reporting to senior leadership.
• Develop tailored value propositions and proposals based on client priorities, clinical and financial outcomes, and operational improvement.
• Negotiate pricing, terms, and deal structure in complex, multi-stakeholder environments.
• Maintain strong market awareness and competitor intelligence to inform strategy and positioning.
• Drive disciplined sales execution through CRM tools, sales methodologies, and performance metrics.
• Performs other duties as assigned.

Qualifications:

• 12+ years of experience in enterprise sales, including 5+ years selling to large health systems and IDNs.
• Proven success closing $1M+ annual contract value (ACV) deals in complex, multi-year sales cycles.
• Deep understanding of hospital finance, operations, and clinical decision-making processes.
• Strong knowledge of SaaS and/or healthcare revenue cycle, operations, or IT services.
• Inspirational leadership style with the ability to recruit, coach, and retain high-performing sales talent.
• Excellent executive presence, communication, and negotiation skills.
• Experience with sales tools such as Salesforce, Gong, or Clari is a plus.
• Willingness to travel to client sites and conferences (approx. 30–50%).

Benefits and compensation:

• Compensation range: $120-250K - the posted range represents the expected base salary for this role. Final compensation may vary based on skills, experience, and location.
• Benefits: We offer a comprehensive benefits package, including medical, dental, and vision insurance; paid time off; parental leave; professional development support, and other additional benefits that may vary by location and role.

Smarter Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, orany other characteristic protected by applicable law.

Reports to: EVP or Chief Client Officer

Direct Reports: 3–4 Regional Vice Presidents of Client Success

Overview: The Senior Vice President of Client Success owns the strategic leadership and operational execution for a major U.S. region (approximately 20% of total client base) and is responsible for client outcomes, retention, satisfaction, and revenue retention across the region. The SVP ensures high-performing teams are in place to serve clients and deliver measurable value, while driving high NPS and long-term partnership growth.

Key Responsibilities:

• Set and execute the client success strategy for a regional portfolio of hospital clients.
• Lead and mentor a team of Vice Presidents and their broader teams to deliver excellent client experiences.
• Own client health, retention, and NPS metrics for the region.
• Align cross-functional stakeholders (Sales, Product, Implementation, Support) around client goals.
• Serve as executive sponsor for key client relationships and escalations.
• Develop scalable processes and governance to ensure consistency of service delivery.
• Use data and client feedback to identify trends, risks, and opportunities.
• Contribute to company strategy as a member of the leadership team.
• Partner with Sales leadership on regional growth planning and upsell/cross-sell strategies.
• Performs other duties as assigned.

Qualifications:

• 15+ years in enterprise client-facing roles, including 5+ years at the VP+ level.
• Deep expertise in healthcare provider systems and enterprise SaaS/service delivery.
• Proven leadership in scaling customer-facing teams.
• Ability to influence at the C-level and drive alignment across complex stakeholder environments.
• Strategic thinker with a bias for execution.

Benefits and compensation:

• Compensation range: $120-250K - the posted range represents the expected base salary for this role. Final compensation may vary based on skills, experience, and location.
• Benefits: We offer a comprehensive benefits package, including medical, dental, and vision insurance; paid time off; parental leave; professional development support, and other additional benefits that may vary by location and role.

Smarter Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, orany other characteristic protected by applicable law.

Reports to: SVP of Client Success

Direct Reports: 3–5 Directors of Client Success

Overview: The Vice President of Client Success leads a regional team of Client Success Directors, ensuring exceptional service delivery, client satisfaction, and account growth across a portfolio of hospital clients. This role is pivotal in executing our customer retention and satisfaction strategy and is accountable for client outcomes, NPS, and renewal metrics.

Key Responsibilities:

• Manage and mentor a team of Directors who oversee day-to-day client relationships.
• Set performance expectations, provide coaching, and develop leadership bench strength.
• Develop regional strategies to drive NPS, adoption, renewals, and expansions.
• Serve as an escalation point for complex client issues.
• Collaborate with Sales, Product, Implementation, and Operations teams to ensure seamless delivery and continuous improvement.
• Monitor and report on KPIs including client satisfaction, service utilization, and renewal health.
• Identify trends and provide strategic input on product and service enhancements.
• Represent the voice of the client internally to inform company strategy and roadmap.
• Performs other duties as assigned.

Qualifications:

• 10+ years of experience in Client Success or Account Management, including 3+ years in a leadership role.
• Deep knowledge of healthcare systems and enterprise SaaS/service models.
• Track record of driving results through teams in a matrixed environment.
• Strong data-driven decision-making and executive communication skills.

Benefits and compensation:

• Compensation range: $120-250K - the posted range represents the expected base salary for this role. Final compensation may vary based on skills, experience, and location.
• Benefits: We offer a comprehensive benefits package, including medical, dental, and vision insurance; paid time off; parental leave; professional development support, and other additional benefits that may vary by location and role.

Smarter Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, orany other characteristic protected by applicable law.

‍Reports to: Vice President of Client Success

Direct Reports: Individual Contributors (e.g., Client Success Managers, Analysts)

Overview: The Director of Client Success is responsible for managing the overall health, satisfaction, and success of 20–25 hospital and health system clients. This role ensures the successful adoption of our SaaS products and outsourced services, driving measurable outcomes and maximizing client retention and Net Promoter Score (NPS).

Key Responsibilities:

• Serve as the primary executive contact for a portfolio of key clients.
• Understand client business objectives and ensure our solutions are aligned to support their goals.
• Lead quarterly business reviews and executive check-ins.
• Drive usage, adoption, and satisfaction of both SaaS and service offerings.
• Proactively manage client issues and escalate risks or concerns.
• Collaborate cross-functionally with Product, Support, and Delivery teams to resolve issues and advocate for client needs.
• Monitor client health metrics, usage trends, and satisfaction data to ensure proactive management.
• Partner with Sales and Growth teams to identify expansion and renewal opportunities.
• Coach and develop team members as applicable.
• Performs other duties as assigned.

Qualifications:

• 7+ years in client-facing roles within healthcare, SaaS, or services.
• Strong understanding of hospital operations and technology.
• Proven ability to build trusted relationships with healthcare executives.
• Excellent communication, organizational, and problem-solving skills.

Benefits and compensation:

• Compensation range: $120-250K - the posted range represents the expected base salary for this role. Final compensation may vary based on skills, experience, and location.
• Benefits: We offer a comprehensive benefits package, including medical, dental, and vision insurance; paid time off; parental leave; professional development support, and other additional benefits that may vary by location and role.

Smarter Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, orany other characteristic protected by applicable law.