Deliver an exceptional patient experience and stop losing ground to payers. Smarter Technologies helps providers unlock the power of AI to drive revenue cycle management efficiency, increase cash flow, and master the cost to collect.
Smarter Technologies is the first automation and insights platform for healthcare efficiency, addressing healthcare providers’ $250 billion-a-year RCM problem.
A modular RCM service designed for hospitals and health systems, combining proprietary virtual agents augmented with leading human operators to manage the complexity of healthcare. With AI that continuously learns and adapts, Smarteraccess delivers higher quality, faster outcomes across the entire RCM workflow leveraging our Nebula, Overwatch, and Spotlight Platforms.
With no software to install or staff training, your team can begin with one workflow or dozens to meet your organization’s needs.
An advanced insights engine that uses proprietary agentic AI, machine learning, and over 3,000 custom algorithms to surface new revenue and quality opportunities. It transforms complex clinical data into fully attributable, actionable insights—enabling more accurate documentation and coding while freeing providers to focus on care, not paperwork. SmarterDx delivers an average of $2 million in net new annual revenue per 10,000 patient discharges for clients, providing a day one, 5:1 ROI to over 40 leading health systems spanning 180 hospital sites leveraging the clinical AI offering.
A comprehensive agentic AI solution supporting select complex medical billing specialties, leveraging proprietary virtual agents and other advanced AI technologies that adapt and learn from each interaction to address all key RCM functions of a provider organization, including eligibility and benefits verification, prior authorization, claim processing, denial management, and payment posting.
Agentic AI Platform for Workflow Automation
A first-of-its-kind agentic AI platform specifically designed for the complexity of RCM, Nebula deploys and trains purpose-built virtual agents that can automate the resolution of up to 70% of revenue cycle tasks. AI reasoning is grounded in deterministic workflows that model your organization’s policies and procedures to ensure quality, compliance, and the ability to adjust on the fly to unexpected payer responses.
These virtual agents are customized to your workflow standards but also benefit from learnings across the entire network of virtual workers performing tasks within the same payer systems and RCM software platforms. Backlogs never develop even if volumes spike, because parallelized agents provide unlimited throughput capacity.
Highest Quality, Lowest Cost-to-Serve Global Workforce Platform
The industry’s most efficient and scalable global RCM operations model. It helps healthcare organizations reduce costs, boost operational efficiency, and improve the patient experience. Today, Overwatch supports over 130 hospitals, 500,000 providers, and processes 400M+ transactions representing $120B+ in managed revenue annually.
All work is 100% quality assured against your workflow specifications, eliminating patient friction and lost collections, while allowing for quality guarantees of 99%.
AI-powered Clinical Insights and Algorithms
Prevent missed revenue opportunities with clinical AI that tells the full patient care story. Spotlight is a machine learning platform that is purpose built for the complexity of healthcare payment systems, which are increasingly using clinical data to augment adjudication of claims payments. Models are assessed and refined by a team of clinical experts for accuracy and effectiveness and are constantly deployed to the existing platform.
While focusing initially on pre-bill opportunities within CDI, Spotlight can be deployed against any stage of the revenue cycle to optimize collections.
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Jeremy is a seasoned healthcare entrepreneur who brings more than 25 years of operational and technology leadership and expertise to the role of CEO. Prior to Smarter Technologies, Jeremy served as founding Chief Operating Officer of Devoted Health, Chief Technology Officer of Wayfair, and Chief Product Officer and Chief Technology Officer at athenahealth, the leading provider of network-enabled software and services for health care practices. During his tenure at athenahealth, Jeremy also was appointed to the Health IT Standards Committee by the Secretary of Health and Human Services and was the founding Chairman of the Board of the CommonWell Health Alliance, an industry trade association focused on the interoperability of electronic health record platforms. He currently serves on the Board for Hazel Health. Jeremy began his career in the Strategy & Operations practice at Deloitte Consulting. He received a BA with Honors from Wesleyan University, where he was elected to Phi Beta Kappa, and an MBA from the University of Pennsylvania’s Wharton School of Business, where he was awarded the Henry J. Kaiser Family Foundation Prize for leadership potential in the field of health care.
With more than 25 years of technology, innovation, and healthcare BPO services delivery experience, Shaji is focused on driving business results for revenue cycle leaders. Prior to co-founding Access Healthcare in 2011, Shaji managed multiple teams and processes across global locations for Dell Services, and he played a critical role in elevating Vision Healthsource (a Perot Systems Company) to become one of India’s first successful healthcare BPOs, developing the company’s leadership talent, leading client transitions, and launching new service lines.
As President and Chief Operating Officer for Access Healthcare, Kumar oversees all aspects of the global operations for Access Healthcare. In this role, Kumar is responsible for its end-to-end business operations, training & transition, quality management, and Profit & Loss (P/L) management. Kumar co-founded Pacific BPO in 2010, and within eight years, he grew the company from zero to 2,200+ employees. In August 2018, Access Healthcare acquired Pacific BPO to create one of the world's largest third-party offshore healthcare revenue cycle services teams. Kumar brings over 25 years of experience building and managing large-scale global business teams in healthcare revenue cycle management, including sales, account management, transition, and operations management teams. Prior to founding Pacific BPO, Kumar held leadership positions at a Fortune 100 U.S.-based health insurance company and several U.S.-focused revenue cycle management organizations. Leading industry magazines, including the Silicon Review, Business World, Dallas Business Journal, and Dallas Innovates, have featured Kumar for his outstanding contribution to the healthcare outsourcing industry. He is recognized as a thought leader and has authored several white papers besides participating in industry events and webinars as a speaker. Kumar holds an MBA in Marketing and Finance from Pune University. Kumar enjoys reading, writing, and traveling in his free time and is an avid movie enthusiast.
Mike started SmarterDx when he discovered how many revenue and quality opportunities hospitals were leaving on the table while he was leading AI at NewYork-Presbyterian. Prior to SmarterDx, Mike was an Assistant Professor of Medicine at Weill Cornell and Medical Director for Transformation for NewYork-Presbyterian. He completed his BS at the University of California, Los Angeles, his MD at the University of Michigan, and his Internal Medicine Residency and Silverman Fellowship for Healthcare Innovation at NewYork-Presbyterian / Weill Cornell.
With a background in engineering and product development, Alex has pioneered the use of AI agents to streamline healthcare revenue cycles, ensuring efficiency and accuracy. Prior to co-founding Thoughtful AI, Alex developed enterprise AI systems in aerospace and defense, laying the groundwork for his innovative approach. Alex holds an MBA from UC Berkeley's Haas School of Business.
Prior to co-founding SmarterDx, Josh was an assistant professor and practicing physician at Columbia University Irving Medical Center, where he also was a NIH- and DOD-funded medical researcher focused on bioinformatics and data science with EHR data. Josh received his undergraduate degree from Occidental College majoring in Biochemistry and Politics. He then went on to receive his MD from Technion - Israel Institute of Technology and completed his Internal Medicine Residency at Weill Cornell.
Since co-founding Thoughtful AI, Dan has been laser focused on enabling healthcare providers to maximize their revenue cycle management efficiency, financial performance, and overall success through agentic AI. With 15 years of experience in founding and scaling technology companies, Dan specializes in go-to-market strategy, product development, and strategic leadership. He received a bachelor’s degree in finance/IT from the University of Cincinnati Carl H. Lindner College of Business.
John oversees all corporate communications, sales enablement and marketing functions to support the company’s growth, brand awareness, market leadership and expansion. He and his team manage enterprise-wide communications, brand and content strategy, along with overseeing an integrated marketing and sales performance program. Prior to Smarter Technologies, John was Chief Communications & Marketing Officer at Quantum Health, Chief Communications Officer at Transcarent, and SVP of Corporate Communications at Livongo Health. He also has led corporate communications, government affairs and strategic marketing and brand engagement programs for industry-leading digital health and healthcare technology companies, including athenahealth, Imprivata and CareCloud. John has been recognized by PR News as a Person of the Year for Chief Communicators (2024) and a Top 40 Under 40 by PR Week. He is a graduate of Radford University.
Travis leads a range of growth initiatives across the company. Before joining Smarter Technologies, Travis was SVP of Strategy at Signify Health, where he played a key role in driving both organic and inorganic growth. His work contributed to the company’s successful IPO in 2021, and its subsequent acquisition by CVS in 2023. Earlier in his career, Travis held various growth and transformation roles at athenahealth, following five years in Deloitte Consulting’s Strategy & Operations practice. He began his career in finance at Partners HealthCare in Boston. Travis holds a BA in Economics from Boston University and an MBA from the Stern School of Business at New York University.
